Building the system is one thing. Keeping it running, reliable, and improving over time is another. That's what Partnership is.
This isn't a support ticket queue. It's an active, contract-based agreement where we take ongoing responsibility for your automations. We monitor them daily, fix issues when they come up, and improve them as your business changes.
What's Included
- Daily health checks on your systems, Monday through Friday
- Alert monitoring and same-business-day triage when something breaks
- Weekly operational updates and a monthly performance report
- A dedicated Slack channel and partner dashboard for direct access
- Recommendations when your tools or business needs change
What's Not Included
New automation builds are scoped separately through our Origin Build process with full step-by-step pricing.
Changes and improvements to existing workflows are handled through our Workflow Elevation system at $100 per point. Every action is documented, and the minimum is $25.
Both receive a 10% partner discount on the final total for as long as your partnership is active.
Response Standards
For critical issues, something impacting your revenue or a live production failure, we escalate immediately. Troubleshooting starts within 30 minutes during business hours with a target resolution of 4 hours or a clear ETA and mitigation plan if it takes longer.
Non-critical issues are triaged same or next business day. Weekend coverage is limited to critical issues only.
How It's Set Up
Partnership requires a signed Partnership Agreement. First month's fee is collected via Stripe before activation. Your dedicated support team is assigned and monitoring begins within one business day.
The Point
Your automation only pays off if the systems keep running and keep getting better. That's what Partnership does. Clear terms, predictable billing, and someone who actually stays accountable.