Pricing
The price comes out of
your numbers, not ours.
We work out what the problem is costing you over a year, and the build is ten percent of that. There's a floor underneath so nothing gets sold below what it takes to do properly. That's the whole method, and it's printed on this page.
The cheapest quote we give is often nothing at all
Most owners are already paying for features nobody ever set up. If the thing you want fixed is sitting unused inside software you own, we'll show you where it is and you can turn it on yourself. If a $40 add-on solves it, we'll name the add-on. We'd rather lose the job and be the person you call next time.
How a price gets worked out
Three steps, and you can
do all of them yourself.
Most shops in this industry won't tell you how they got to a number. Here's ours, in full, before you've spoken to anyone.
Step one
What it's costing you a year
Either work is going somewhere else, or hours are going into something a machine should be doing. On the audit call we count whichever it is, off your own screens, and multiply it out. Calls a month times what a job is worth. Or hours a week times what that hour costs you.
You'll watch us do the arithmetic. Every number in it is yours.
Step two
The build is ten percent of it
If the problem costs you $40,000 a year, the build is around $4,000. You get the other $36,000. That ratio is the point: if we can't show you roughly ten times back inside the first year, the job isn't worth either of us doing.
We won't take a job that lands above twenty percent of your number. We'll cut scope instead.
Step three
A floor underneath it
Plenty of good work has no clean dollar figure behind it. Setting up software properly, cleaning records, building you a dashboard. That work gets priced off what it takes to do it right, including testing, and you get whichever number is higher.
The smallest job we take at all is $400.
One thing that matters more than the method
The price is fixed before anything starts, and it does not move because the job took longer than we thought. That risk is ours. It also means we're never paid more for being slow, which is the quiet problem with everybody who bills you by the hour: their best week and their worst week cost you differently, and only one of those is your fault.
Work it out now
Put your own numbers in.
Same arithmetic we'd do on the call. Rough figures are fine here, and if you're guessing, guess low. It'll show you what the problem costs and roughly what fixing it runs.
What it's costing you a year
—
Nothing here is a quote. It's the same two-line calculation we'd do with you on a screen share, run on numbers you typed yourself.
Worked examples
What that looks like
on a real shop.
Every number below is shown with the arithmetic that produced it. Check it.
Plumbing, 4 trucks
Nobody was answering the phone
Thirty calls a month were hitting voicemail. About a third of those turned out to be real work. Average job, $450.
10 × $450 × 12 = $54,000 a year walking out the door.
$5,400
Ten percent of it. Then $270/mo to keep it alive.
Field service, 4 people
Software they own, finally set up
No new tools bought. Two pipelines rebuilt, three built-in automations configured, a broken accounting link repaired, 3,000 records cleaned, then a walkthrough.
Real value here, but too spread out to count honestly. So it's priced off the work instead.
$2,800
Then $150/mo, or nothing at all.
Same plumber, three months on
They opened a second location
Calls now route by area, a second calendar gets connected, two messages get rewritten, and the instructions get updated.
$800 of work. They carry a $250 monthly allowance, so most of it was already paid for.
$550
Care went from $270 to $310, because there's more to look after.
Continuum Care
The monthly side.
Optional. You pay for what we're actually responsible for, and nothing else. There are no named tiers to be sorted into.
What it costs
Minimum $150/month. Software you run yourself isn't counted, because we're not responsible for it. And a piece of software that only exists to run something we built is already inside the five percent, never charged twice.
Add whatever you actually want
Unused change allowance doesn't roll over. Anything past it gets quoted before we touch it, never after. Pick all of them, or none.
In every one, no add-on needed
Monitoring and alerting on everything live. Same-day response on business days. Logins, tokens and connections kept current before they expire. Catching what a vendor update quietly broke. Compliance renewals. And quick questions answered without a clock running.
What Care is actually for
Software mostly sits there working. What doesn't hold still is your business. You add a service, hire two people, hit a busy season, and a vendor pushes an update that quietly kills an automation you depend on. Care means someone other than you notices. It isn't insurance you hope to never use, it's the arrangement that keeps the system matching the business it was built for.
Changes later
Priced the same way
as everything else.
There's no separate change product and no hourly rate that appears once you've signed. A change gets priced off what it takes to do, your monthly allowance gets spent against it first, and you get a one-line number for whatever's left before anyone touches anything.
If a change adds something new for us to look after, your monthly goes up by five percent of what it cost. We'll tell you the new figure at the same time as the quote, not on the next invoice.
Paying for it
No surprises in here either.
Deposit
Under $1,500, it's half up front and half when it's done. At $1,500 and above, a 25% deposit and the rest at delivery. Nothing starts until the agreement is signed and the deposit has cleared.
Spreading it out
The delivery balance can be split across 1 to 6 months, with a 5% fee on the financed portion. You choose the length at delivery, and you get the system that day. First payment runs 30 days later.
If the job grows
We stop and show you three choices: swap something out at no extra cost, leave it for later, or approve a new number in writing. Nothing gets added to your bill without you saying yes first.
Ways the price comes down
Up to half off your first job
In exchange for committing to 12 months of Care. Billed monthly like normal, never up front. If you leave early, the discounted part becomes due, and we'll write that figure into the agreement as an actual dollar amount.
15% off if you're on Care
Applied to any new work while your Care is active.
10% off for coming back
On new work after a previous job.
One discount at a time, never stacked. A change allowance isn't a discount, it's credit at the normal price and it gets spent first. Care itself is never discounted, and the software you buy is never marked up. You pay your vendors directly, on your own card.
Want the real number?
Forty-five minutes on a screen share. You show us what you've got, we count what's actually there, and you get a written number the next day. Free, and there's no pitch on the call.