Refund Policy

1. Acceptance of This Policy

By engaging Zeitra, authorizing work, submitting payment, approving a scope, granting system access, or continuing to use delivered systems, the client acknowledges and agrees that this policy is binding and enforceable.

Acceptance applies regardless of whether services are rendered under a signed agreement, invoice, written authorization, or verbal approval. Continued collaboration or use of delivered automation constitutes ongoing acceptance of this policy.

2. Origin Builds (One-Time Automation Builds)

Quote & Deposit

Every Origin Build is quoted as a fixed price before work begins, based on the value the build creates for the client's business. The client sees and approves the numbers behind the quote before committing to anything. Builds quoted under $1,500 require a 50% deposit at signing with the remaining 50% due at delivery. Builds quoted at $1,500 and above require a 25% deposit at signing with the remaining 75% due at delivery.

Once work has commenced, the deposit is non-refundable, as it compensates Zeitra for time, labor, planning, system design, and intellectual effort already committed.

Build Process & Final Pricing

Builds are documented in real time within the Origin Build Log, which the client receives at delivery. The quoted price is the final price unless the build reveals materially more complexity than was scoped, in which case work pauses and no additional cost is incurred without the client's explicit written approval.

Scope Growth

If scope grows during the build, work is paused and the client is offered options before anything proceeds: swap an in-scope item for the new addition (no price change), defer the new addition to a future build or Workflow Elevation (quoted separately), or approve an adjusted quote in writing. Work resumes only after the client confirms a path forward.

Systems Work (Fixed-Scope Software Projects)

Systems Work engagements (software setup, configuration, data cleanup, and migration) are quoted as a fixed price from scope counted with the client before signing. The same deposit structure applies: 50% at signing for projects under $1,500, 25% at signing for projects at $1,500 and above, with the balance due at delivery. Once work begins, the Systems Work deposit is non-refundable under the same standards as Origin Build deposits.

Special-Case Engagements

Some builds involve unique work outside standard scoping, such as heavy reverse-engineering, parity migrations from another platform, or research-driven spike engagements. These receive a flat investigation fee documented in the agreement on top of standard build pricing. Once paid and initiated, the same non-refundability standards apply.

Payment Plans

The remaining balance after deposit may be split across 1 to 6 monthly payments via the Origin Finance Plan, with the term chosen by the client at delivery. The plan applies to the final delivery balance. Plan election happens at delivery, not at signing. The deposit at signing is unaffected by the plan election. The build is handed off immediately upon signing of the Origin Finance Agreement. The first auto-charge runs 30 calendar days after signing, with each subsequent charge processing monthly until the term completes.

Delivery & Acceptance

Delivery includes the completed automation and the associated Origin Build Log documenting what was implemented. Clients may report objective build errors within five (5) business days of delivery. Approval, acceptance, or continued use of the automation constitutes acknowledgment of satisfactory completion.

Refund Conditions

Refunds are considered only in the event Zeitra is unable to deliver the automation as defined by the agreed scope. The deposit is non-refundable under all circumstances once work has begun. Dissatisfaction, preference changes, or requests outside the agreed scope do not qualify for refunds. Chargebacks or disputes submitted without prior written notice will be treated as a breach of this policy.

3. Workflow Elevation (Changes & Improvements)

Workflow Elevations refer to modifications, enhancements, extensions, or adjustments to live automations after handoff. Elevations are not included in Origin Builds or in Continuum Care.

All Elevations are scoped, scored using the Workflow Elevation Point Library, and invoiced separately at $50 per point with a $50 minimum. Once approved and initiated, Elevation work follows the same non-refundability standards as Origin Builds.

4. Continuum Care (Maintenance Services)

Service Scope

Continuum Care provides ongoing operational oversight to keep your live automations running. This includes weekday system health checks, same-day response when something breaks, custom error handling, platform and workflow logic kept current, compatibility updates when a third-party tool changes how it connects, a partner dashboard with live execution metrics, weekly updates, monthly outcome reports, a dedicated communication channel, and credential management. Anything that changes what your system does, including new features, new integrations, or new logic, is not included and requires separate Workflow Elevation scoping.

Care Tiers & Pricing

Care is priced on the total scope of all live builds combined under the partnership. One monthly fee covers the whole setup. When a new build is added or a workflow is retired, the total updates and the Care fee adjusts on the next billing cycle.

Billing & Termination

Care begins the day after the partnership agreement is signed. The first month's fee is collected via Stripe before activation. Minimum term is one month. After that, either party may terminate with 14 days written notice. Monthly Care fees are non-refundable, as each payment secures dedicated monitoring, availability, and operational capacity for that month.

5. Questions

Questions about this policy: [email protected]